At HeatPumps4Pools we have many years of experience in working with most of the pool heat pumps on the market
Our team are very experienced in resolving most technical support issues and problems
We provide technical support for all of the heat pumps and products that we sell
We can also provide advice and spare parts for almost any brand of pool heat pump
Feel free to Contact Us to speak to our support team
Network of Support Engineers
At HeatPumps4Pools, we have over 100 technical support engineers spread throughout the UK. We also have engineers in France, Spain and Portugal
Our engineers can offer
- Fault diagnosis
- Parts replacement
- Installation / adaption work
- Refrigeration services (f-gas qualified engineers)
We have a full online support centre where you can log a support ticket.
Once a ticket has been submitted, you will be emailed a link to access the ticket on our online system
Once one of our engineers replies to your ticket, you will be sent an email
You can then add a reply to the ticket and we are immediately notified.
The advantage of using our ticket system rather than email is that all of the communication regarding the issue is kept in one place rather than being spread over many seperate emails.
You can access the HeatPumps4Pools support system and create or view a ticket by clicking the icon below
or going to
We stock and supply spare parts for almost all makes and models of swimming pool heat pumps
Please see our Spare Parts section for more details
We ship spare parts all over the world to every country