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Customer Feedback

Quotes From Our Customers


Dear David at heatpumps4pools,

Many thanks for the exceptional service we have had from you to date. My technical expertise is far from knowledgeable, but you dealt with my queries with tact and efficiency. The price was spot on; delivery swift and efficient, and although the pump has yet to be comissioned, technichal queries have been dealt with by email within 5 mins !! So far I would rate you 110%.

I am an unbiased, individual customer, and would be more than happy to speak to any potential customers direct to allay any fears/reservations  they may have about dealing with your company.

Kind regards

Alison

Just a quick note to let you know that we are really pleased with our Waterco heat pump, so much so that I have recommended your site to two friends who have been impressed at how warm our pool water is 

We have not yet completed the decking around our pool, but once we do I will email you a photo of the heater installation 

Thanks again 

 Thanks for your email and follow up.  We are very happy with the DPL and on balance & reflection of price, performance, size, space requirements and COP ratio we are delighted with the result.   

Our pool is sitting at 26c (80F) never heard of before and I'm not moaning about the gas boiler being on ! Must be a first!
Thanks very much for the support & service received.

Thanks again 
 David
 
I am writing to say I have been very impressed with the heat pump, I reckon over the past 3 weeks it has already saved me over £200 in heating oil.
 
2 photos. I cannot think why we did not install a heap pump years ago. 

I have swum more this year than for ages!
 
Hi David

All arrived and I am very pleased with the apparent quality of the heat pump.

Look forward to doing business with you again
Hi David

I am sitting here in Italy with the Eco7 successfully installed some 10 days ago and whirring away quite quietly. Even the text controller works, which I am chuffed about.

Malcolm

I like the unit, really I have no complaints so far, and I’m looking forward to using it in earnest now temperatures are improving.

Thanks again for all your help in getting my queries sorted.

Malcolm

Hi David

I am very grateful for the excellent service that you have always given. If you ever need a customer reference, please refer any clients to me

Many thanks – Graham .
Just to let you know that the 2 x eco7 units were safely delivered to Swindon today. Many thanks for your help and prompt delivery.

Kind regards, Jason
Hi David Just a note to thank you for all your help, advice and efficiency. We went down to our French house last weekend to find the heat pump installed and working beautifully.

As ever

Ian
Many thanks for your email, and also for arranging delivery for this Friday. We really appreciate your extra help for getting it out to us in France so quickly.

Best Wishes Tom

Hi David Sorry it has been a long time, the Dura 18 is working so well,it has got the pool temp to 85 to 89c  since the second week in march,HEAVEN !

It was the best investment we could have ever made to the pool .We used to heat it  with an oil heat exchanger you can imagine the cost of that!!

We have had ower first electric bill since running the pump . a very  small increase, so pleased.

Thanks again

Mark
Hi David,
 
AMAZING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
Took delivery yesterday morning, lucky for me my husband is on hols this week so it was plumbed in immediatly, temp was at 15.5 degrees,went to work, returned at 2200hrs and it was up to 17.5 degrees, got up at 0600hrs - 19 degrees, by  early morning it reached the 20 degrees I had set it at, apparently it's only kicked in once today to maintain the temp.
 
After seeing this unit working I now know that the old unit didn't work as it should have from day one - all that time wasted - my poor fish - they're now bombing around the pond at present (it's going to cost me a fortune in food)
 
What an amazing peice of kit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
 
Over the next week I will attempt to take some photo's for you, for you to use if you want, also I am chairman of South Devon Koi Club, although we are having problems with our website at present (nobody knows how to load anything on it) will quite happily get a link put on for your company when we can find a man that can.
 
Next month I have a pond visit - 2 clubs visiting, if you have any info you wish for me to pass around, I would be quite happy to do so.
 
Many thanks for your help in resolving my problems.
 
Karen
Hi David

Many thanks, Heat pump doing well and I have been swimming despite our cold, wet weather (in Scotland)

Regards, Maggie
Thank you so much for your help, I'm so impressed with the pump, keeping a steady 24 degrees - fish are loving it. It was a big outlay for me, but one of the best I have made, would recommend this pump to anyone who is thinking of heating their pond

Regards, Karen

Hi David,

Just to let you know that the pump was delivered to the house on Friday morning.  Should have been fitted and commissioned by now so, hopefully all is well.

I’d just like to record what a pleasure it’s been dealing with you!  You’ve kept me informed throughout the process and always been happy to accommodate my specific requests for paperwork etc. 

Regrettably, while yours is the standard I would expect, it seems it’s a rarity these days.

With my sincere thanks and kind regards,

Gareth (2012 - Heat Siphon Sent to Portugal)