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Quotes From Our Customers


Dear David at heatpumps4pools,

Many thanks for the exceptional service we have had from you to date. My technical expertise is far from knowledgeable, but you dealt with my queries with tact and efficiency. The price was spot on; delivery swift and efficient, and although the pump has yet to be comissioned, technichal queries have been dealt with by email within 5 mins !! So far I would rate you 110%.

I am an unbiased, individual customer, and would be more than happy to speak to any potential customers direct to allay any fears/reservations they may have about dealing with your company.

Kind regards

Alison


Just a quick note to let you know that we are really pleased with our Waterco heat pump, so much so that I have recommended your site to two friends who have been impressed at how warm our pool water is
We have not yet completed the decking around our pool, but once we do I will email you a photo of the heater installation 
Thanks again

Thanks for your email and follow up. We are very happy with the DPL and on balance & reflection of price, performance, size, space requirements and COP ratio we are delighted with the result.  
Our pool is sitting at 26c (80F) never heard of before and I'm not moaning about the gas boiler being on ! Must be a first!
Thanks very much for the support & service received.

Thanks again
David

I am writing to say I have been very impressed with the heat pump, I reckon over the past 3 weeks it has already saved me over 200 in heating oil.
 
2 photos. I cannot think why we did not install a heap pump years ago.

I have swum more this year than for ages!
 
Hi David

All arrived and I am very pleased with the apparent quality of the heat pump.

Look forward to doing business with you again

Hi David

I am sitting here in Italy with the Eco7 successfully installed some 10 days ago and whirring away quite quietly. Even the text controller works, which I am chuffed about.

Malcolm

I like the unit, really I have no complaints so far, and Im looking forward to using it in earnest now temperatures are improving.

Thanks again for all your help in getting my queries sorted.

Malcolm
Hi David

I am very grateful for the excellent service that you have always given. If you ever need a customer reference, please refer any clients to me

Many thanks Graham .

Just to let you know that the 2 x eco7 units were safely delivered to Swindon today. Many thanks for your help and prompt delivery.

Kind regards, Jason


Hi David Just a note to thank you for all your help, advice and efficiency. We went down to our French house last weekend to find the heat pump installed and working beautifully.

As ever

Ian
Many thanks for your email, and also for arranging delivery for this Friday. We really appreciate your extra help for getting it out to us in France so quickly.

Best Wishes Tom

Hi David Sorry it has been a long time, the Dura 18 is working so well,it has got the pool temp to 85 to 89c since the second week in march,HEAVEN !

It was the best investment we could have ever made to the pool .We used to heat it with an oil heat exchanger you can imagine the cost of that!!

We have had ower first electric bill since running the pump . a very small increase, so pleased.

Thanks again

Mark
(Duratech Dura 18 heat pump)

Hi David,

AMAZING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Took delivery yesterday morning, lucky for me my husband is on hols this week so it was plumbed in immediatly, temp was at 15.5 degrees,went to work, returned at 2200hrs and it was up to 17.5 degrees, got up at 0600hrs - 19 degrees, by early morning it reached the 20 degrees I had set it at, apparently it's only kicked in once today to maintain the temp.

After seeing this unit working I now know that the old unit didn't work as it should have from day one - all that time wasted - my poor fish - they're now bombing around the pond at present (it's going to cost me a fortune in food)

What an amazing peice of kit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

Over the next week I will attempt to take some photo's for you, for you to use if you want, also I am chairman of South Devon Koi Club, although we are having problems with our website at present (nobody knows how to load anything on it) will quite happily get a link put on for your company when we can find a man that can.

Next month I have a pond visit - 2 clubs visiting, if you have any info you wish for me to pass around, I would be quite happy to do so.

Many thanks for your help in resolving my problems.

Karen

Hi David

Many thanks, Heat pump doing well and I have been swimming despite our cold, wet weather (in Scotland)

Regards, Maggie

Thank you so much for your help, I'm so impressed with the pump, keeping a steady 24 degrees - fish are loving it. It was a big outlay for me, but one of the best I have made, would recommend this pump to anyone who is thinking of heating their pond

Regards, Karen
(Duratech Dura+ heat pump)

Hi We are saving around 60 to 70 per week heating the indoor swimming pool,the heat pump is the best thing we have invested in, it works a treat even our energy suppliers have queryed the meter readings,good news we are saving lots.

Alan
(Duratech Dura+22T heat pump, 2012)


I just wanted to thank you (and your supplier) for your kind assistance making the repairs to our Heatperfector unit - you were both really attentive and the unit is working fine (hopefully warm water in the next few days).
David (repair to Heat Perfector heat pump April 2012)
Hi David,

Just to let you know that the pump was delivered to the house on Friday morning. Should have been fitted and commissioned by now so, hopefully all is well.

Id just like to record what a pleasure its been dealing with you! Youve kept me informed throughout the process and always been happy to accommodate my specific requests for paperwork etc.

Regrettably, while yours is the standard I would expect, it seems its a rarity these days.

With my sincere thanks and kind regards,

Gareth
(Heat Siphon Sent to Portugal, 2012)
Hi David,

I am pleased to say that the refurbished Aquatherm Pro heat pump that you supplied is working extremely well.

Although I retained our oil boiler as an emergency booster, I've not had to use it at all this year, in spite of the rubbish weather we've had.

J Grant
(Refurbished Aquatherm Pro, Aug 2012)

Hi David

Sorry for the delay in sending you some pictures of my Heat pump For my koi pond you supplied

May I say what a fantastic service you have supplied me.

Many Thanks

J Noel (June 2012)
David

Many thanks for your speedy reply and excellent service.

Best regards

Joel (Aug 2012)
Hi David

Just to let you know that all is running smoothly with the heat pump and I'm relieved to say the wife is much calmer! Temperature in the pool is now 17 so on target for 27 on Christmas Day. Thanks for all you help and advice.


John (Dec 2012)

Hi David

Just a note to confirm that the winter cover for our heat pump arrived 15 mins ago a doddle to install

Thanks for your help & fast delivery

Cheers

Roy (Oct 2012)

Hi David

I thought you might like the attached photo. Now we are in the depths of ice and snow, the heat pump is really showing its worth by keeping my pond at a nice steady 10 degrees C even overnight when it is hitting 5 outside.

(T Hogg - Jan 2013)

Hi David
I have emailed back the positives of the pump and your support to us as well
All going very well and has worked all over the winter very well.
No gas heating back up required so far!
Peter

(Dura+55T on school pool)

I have to say out of all the money I spent on my state of the art Koi pond, this is the best piece of equipment I bought. It surprised me how little I had to do with it. I just turned it on, set the thermostat to 23 degrees and left it to it. I never had to touch it again all the time it was on my pond. Absolutely brilliant. I can't ever imagine why anyone would use a gas system now these are available.

(Koi pond 2013)
Hi

I would just like to say thank you and what great service. Pool heater arrived as promised on the 29th, it was a good job we had it delivered to our address as it's a big lump and the guy dropped it off right by the old one, perfect!

(Louise - Duratech 13 May 2013)


Dear David, Thanks for all your help with the heater, and for helping re. the wiring problem, just an ultra sensitive fuse board! Now sorted and running, up 2 degrees in a couple of days, great!

Pictures for your gallery as promised. (By the way the tree behind isn't as close as it looks, it is a branch which by chance goes almost horizontal behind the machine!)

Kind regards Jane (May 2013)

David

Just to say thanks for helping to get this done. The fan motor arrived today and the heat pump is now running.

It was the hp exploded views on your website that was the key to sorting the correct id for the fan.

Thanks again and good luck with your business.

Regards

David (replacement fan motor for caravan park July 2013)

...the pool just reached the 27.5C set point (6.5 hours today, 21-24C ambient, 2C in/out flow difference) - impressive !!

Regards

Roger (Duratech Dura+19 July 2013)


Hi David

Following our recent discussion, I have been monitoring the unit, and for 20C ambient the operating time is just under 5 hours per day, which is not bad for a 135,000 litre pool, and I have actually increased the running temperature by 1C which means it will still probably be heating up the pool structure and adjacent ground.

I am also currently running the unit in the hottest part of the day, from noon to 5pm, but will adjust these times as the weather gets cooler (I have an electronic timer on the filter pump).

From the 410a COP curves I have estimated the following running times, so it will be interesting to see what the actual values are over the next 12 months, since you recommended that I needed two 19+ units for the pool but I had predicted that one unit would be sufficient:

20C ambient COP 5.25 actual running time 5 hours daily cost 2.30
15C ambient COP 5.0 predicted running time 5.25 hours daily cost 2.42
10C ambient COP 4.5 predicted running time 5.83 hours daily cost 2.68
5C ambient COP 3.8 predicted running time 6.9 hours daily cost 3.18
0C ambient COP 3.1 predicted running time 8.5 hours daily cost 3.90
-5C ambient COP 2.0 predicted running time 13.1 hours daily cost 6.04

There will be increased losses from the pool in the colder weather, and also defrost cycles on the heat pump, which will both increase the running times.

I am currently saving over 50% compared with heating the pool via the oil boiler (which is now set to supplement the pool heating if the heat pump fails to achieve 28C), so the pay-back should be less than 3 years.

Regards

Roger

(single Dura+19 heat pump on 135m3 indoor pool, August 2013)


Hi David,

Here are some pics of my installation of dura7+ on a Viking Jacuzzi.

As I said it maintains the pool at 40c effortlessly all year round for around 2-3 hours running per day

All the best

Kane

(Dura+7 on Jacuzzi 2014)

I am delighted with the Eco+9 pool heater, which I have running beside my above-ground 12' x 24' Intex pool holding 30,000 litres.

A few details for your interest:

I run the heater between 8 a.m. and 5 p.m. every day. The pool heater is costing me around 50 per month to run - a pretty reasonable outlay, in my view.

I set the pool heater up on May 5th 2014. The water temperature was initially 14.5 C and within about four days it was up to 22 C. Since then it has ranged between 22.5 C - 26 C, with the temperature target set to 27 C. I use a solar pool cover at night and the water pipes to and from the pool are insulated with black pipe insulation.

I have attached a few pics. (zip file) which you are welcome to use on your website if you wish.

Kind Regards

Mike Garwood

(Eco+9 June 2014)