Terms/Conditions

• Prices for Heat Siphon units are subject to fluctuations in the dollar exchange rate and may be changed or withdrawn at any time.
• Delivery for Heat Siphon products is normally by air freight and will take approx 2-3 weeks from order.
• Other products are usually in stock in the UK and can normally be delivered within 2-3 days from order, however this may change if stock levels are low.
• Prices stated are guide prices and will be confirmed at the time of order.
• The units will be delivered to the customer's driveway. The customer is responsible for moving the unit to the desired position near the pool
• No VAT is chargeable on the listed prices
• All products must be installed and used in accordance with the manufacturer's instructions in order for the warranty to be valid
• All electrical work must be carried out by a qualified electrician
• The customer must ensure that the unit ordered is suitable for their pool in terms of electrical rating and power. Any advice given by us on the sizing of units is given as guidance only and the customer is ultimately responsible for ordering the correct product.

Heat Pump Sizing

• Any advice given by us on the sizing of a heat pump is based on the manufacturer's specifications and rated output. We will not be responsible for guaranteeing that a heat pump will match the manufacturer's specifications and rating.

Koi Ponds

• The output of heat pumps will vary according to the air temperature. The rating of heat pumps is based on the manufacturer's product specifications. HeatPumps4Pools will not be liable for guaranteeing that the output is as per the manufacturer's specifications
   
• A backup heat source must be available for use by the pond owner in case of failure of the heat pump and to protect the koi fish from harm in extreme weather conditions. HeatPumps4Pools will not be liable for the death or damage to fish caused by failure of a heat pump supplied by us

Returns Policy & Checking your goods.

• In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
   
• You agree to open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 2 days of the delivery. If we are not notified of damage within 2 days we may be unable to claim from the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 2 days.
   
• At our discretion we may accept goods returned to us outside of the 7 days, but no more than 28days from the date of purchase, but these goods will be subject to a 20% restocking charge, subject to the condition of the returned goods.
   
• If you cancel you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
   
• The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 7 working days from the day after taking delivery.Cancellation must either be in the form of facsimile, email and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused and in a re-saleable as new condition. The delivery of the goods to you is a separate contract for services and is not covered by the cooling off period, therefore any refund made will not include the true cost (not the advertised cost) of the delivery of the goods we incurred in order to supply such goods.

  Use of this web site, terms and conditions and your privacy.

• The rights in the designs, pictures, logos, photographs, content and source code of this web site are owned by HeatPumps4Pools unless otherwise stated. They are protected by copyright, trademarks and other intellectual property rights. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this web site without our written permission. You may view or print individual pages only for your own personal use

  Changes to the terms

• We may change the web site or these terms at any time. If you use the web site after we have changed the terms you will be bound by the new terms.

Privacy Policy

HeatPumps4Pools are committed to the protection of your privacy. Unlike others we will never sell your address or exploit your personal details in any way. You will receive no junk mail as a result of any enquiry or order you may place with us. Any information about you will be used in accordance with the Data Protection Act 1998.

We do not collect any personal information about you unless the information is voluntarily submitted. The information we collect about you may include your name, address, telephone number and email address. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested.

You have a right to request a copy of your personal details at any time in order to check the accuracy of the information held. If you wish to do this please contact us. The information we hold will be accurate and up to date. If you find any inaccuracies please advise us and they will be deleted or corrected promptly.

If you send an enquiry by e-mail we will only use the information you give us to fulfil your information request. If you send an order by e-mail we will only use the information you give us to provide the service or services you have requested. We may occasionally contact a customer after an order is completed to help us evaluate and improve the service that we offer.

When we ask you to submit sensitive personal financial information, such as your credit card number, we use industry standard Secure Sockets Layer (SSL) encryption technology, making these pages secure. In addition, we have strict security protocols in place to protect our customer database, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of such details.

We do not store any of our customer's financial details including credit card information. Credit cards are processed using a secure independent payment gateway using approved secure card handling processes.

Our website contains links to other websites. HeatPumps4Pools are not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave our website and we encourage you to read the privacy statements on other websites you visit.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

This privacy statement forms part of the Terms and Conditions of this website. If the privacy policy changes in any way we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect and how your personal information is treated.

If you have any queries about our Privacy Policy please contact us at the following address:

HeatPumps4Pools

Unit 4

Davenport Centre

Renwick Road

Barking, Essex

IG11 OSH

Telephone: 0845-3945166

for all enquiries, please contact us at enquiries@heatpumps4pools.com